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Information about community support services that help improve the lives of vulnerable Victorians such as children and those living with a disability.

HousingVic

A website that makes it easier to find the right information about housing and housing assistance in Victoria.

Seniors Online

A website and online community filled with useful information for older people in Victoria.

Funded Agency Channel

Supports the partnerships between the Department of Health & Human Services, Department of Education and Training and the organisations they fund.

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Housing
- Homelessness
  Information for organisations that are funded by the department to provide homelessness support services.
- Rooming houses
  In Victoria, rooming house regulations have been made that include a suite of 11 standards for rooming houses.
- Social housing
  Social housing is owned and run by the government, housing agencies or not-for-profit organisations.
- Supported residential services
  Supported residential services provide accommodation and support for people who need help with everyday activities.
Disability
- Aids & equipment
  People with a permanent, or long term disability can access subsidised aids, equipment, home, and vehicle modifications.
- Protecting rights
  Disability service providers in Victoria are required to act compatibly with human rights, taking them into consideration whenever they make a decision.
- Specialist disability support
  Specialist support is available to help with matters involving multiple and complex needs or the criminal justice system.
- Service quality & improvement
  Ensuring supports best meet the needs of people, we work to strengthen and improve service quality across disability service providers.
- Registration requirements
  Disability service providers that hold a service agreement with us, under the Disability Act 2006, are required to be registered.
- Carers Recognition Act 2012
- Changing Places
  Support Victorians with high support needs to participate in their local community and access recreational and tourist attractions, parks, community spaces, entertainment and sporting venues.
- Universal Design
  Universal design ensures that products, buildings, environments, programs, services and experiences are accessible to as many people as possible
Children, youth & families
- Family and parenting support
  There is a range of family and parenting support programs for children from 0 to 17 years, and their families.
- Out-of-home care
  When children and young people cannot live with their families we provide out-of-home care, which includes adoption, permanent care and foster care.
- Leaving care
  Leaving Care has a range of services and supports to assist young people, to transition from out-of-home care to independent living and adulthood.
- Child protection
  Victoria has a child protection system designed to place the best interests of children at the center of all decision-making.
- Family violence
  The department provides both support services and violence prevention programs for people who have experienced family violence.
- Sexual assault
  We provide services for children, young people and adults who have experienced sexual assault, these include crisis care response and a phone crisis service.
- Youth programs
  Youth programs support young people, aged 12 to 18, and their families to live at home or independently.
- Refugee minor program
  This program provides support for unaccompanied refugee children, assisting them and their relatives, or carers to develop settlement skills.
- Child and family services new funding model
  These changes are part of broader reforms to redesign child and family services.
- Mandatory reporting
  After 1 March 2019, new reporter groups will be mandated to report a reasonable belief of child physical or sexual abuse.
- Register of community services
  Service providers that hold a service agreement with us, under the Children, Youth and Families Act 2005, are required to be registered.
- Working with the NDIS
  The department has developed resources to assist Child FIRST, Integrated Family Services, Child Protection and Out-of-Home Care providers.
For funded agencies
- Funded agency channel
  An inter-departmental website that objectively balances the needs of all parties.
- Managing complaints
  How to manage feedback, including compliments and complaints, including a range of helpful tools.
- Reporting incidents
  How to report client incidents, privacy incidents and reportable conduct.
- eBusiness Portal
  Computer-based applications that are available for use over the Internet by management, staff and volunteers of funded agencies.
- Activity search
  The tool for searching specific activity descriptions within the Department of Families, Fairness and Housing and Department of Health for funded activities in the service agreement.
- Human Services Standards
  Ensuring that people experience the same quality of service no matter which service provider they access.
- Information sharing
  Sharing information to better support Victorian children and families.
- Creating child safe organisations
  Strengthening organisations’ approaches to preventing and responding to child abuse.
- Client relationship management
  How to achieve effective client relationship management, including a range of helpful resources.
- Safety screening policy
  Safety screening is a requirement for funded and/or registered organisations who provide services in the Victorian health and community services sector.
- How we work with funded organisations
  Working with funded organisations to sustain, strengthen and build working relationships, enables them to provide quality services.
- Aboriginal and Torres Strait Islander cultural safety
Business & community
- 2021 June Storm and Flood Targeted Recovery Funding Initiative
- Service partnerships and coordination
  Partnership and collaboration principles guide the working relationship between the department and the community services sector.
- Community involvement
  We encourage people to become involved in their communities through supporting initiatives such as the Men's Sheds program and Neighbourhood Houses.
- Fire risk management
  Our Fire Risk Management Unit focuses on providing safe and secure buildings for all department-owned and operated facilities in Victoria.
- Not-for-profit organisations
  Publications and resources which support the Victorian not-for-profit community sector to strengthen capacity, governance and sustainability.
- Community Food Relief
  Information for community organisations providing food relief services in Victoria.
- Tenders and procurement policies
  What the general principles around submitting tenders and proposals to the department are and how we manage these.
Workforce
- Fraud and corruption
  The department is committed to the integrity of the organisation and to a comprehensive and systematic approach to managing fraud and corruption risks.
- Practice resources
  Resources and advice on practice matters in relation to child protection and disability services.
- Workforce training
  As part of the workforce strategy, we aim to improve the qualifications, skills and career paths of workers in the community-managed industry.
- Emergency management
  Responsibilities and considerations in preparing for, responding to and recovering from all types of emergencies.

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Address: 50 Lonsdale Street
Melbourne, Victoria, Australia 3000
Phone: 1300 475 170
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We acknowledge the Traditional Owners of Country throughout Victoria and pay respects to their Elders past and present. We acknowledge that Aboriginal self-determination is a human right and recognise the hard work of many generations of Aboriginal people.

We are committed to safe and inclusive workplaces, policies, and services for people from LGBTIQ+ communities and their families.

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Department of Families, Fairness and Housing, State Government of Victoria, Australia © 2023