A list of organisations that may be useful for supported residential service providers.
Aged care
My Aged Care Assessment Services
- Visit My Aged Care Assessment Services
- Telephone My Aged Care on 1800 200 422
Council on the Ageing (COTA)
Not-for-profit organisation representing the interests and rights of people aged over 50 in Victoria.
- Visit the Councils on the Ageing Victoria website
- Telephone: 1300 13 50 90
- Email: askcota@cotavic.org.au
Health services
ARBIAS
Support services for people with an acquired brain injury, particularly alcohol and other drug-related brain injury.
- Address: 27 Hope Street, Brunswick, Vic, 3056
- Visit the ARBIAS website
- Telephone: (03) 8388 1222
- Email: enquiriesVIC@arbias.com.au
Community health services
Victoria's network of community health services deliver a range of primary health, human services and community-based support to meet local community needs. This includes services such as social work and counselling, podiatry, community nursing, physiotherapy and occupational therapy.
Find your nearest community health centre:
- on the Community Health Directory, or
- in your Yellow Pages telephone directory under ‘community health’.
Dental Health Services Victoria
Information on accessing dental care through your closest public dental clinic.
- Visit the Dental Health Serivces Victoria website.
- Telephone: (03) 9341 1000 Melbourne metro or 1800 833 039 Outside Melbourne metro, 8:30 am to 6:00 pm, Monday to Friday.
Health Complaints Commissioner
Help for consumers who have a problem with a health service or concerns about their health privacy.
- Postal address: L26 570 Bourke Street, Melbourne 3000
- Visit the Health Complaints Commissioners website
- Telephone: 1300 582 113 9:30 am to 3:00 pm, Monday to Friday.
NURSE-ON-CALL
Health advice 24 hours a day, for the cost of a local call from anywhere in Victoria (calls from mobile phones may be charged at a higher rate).
- VIsit the NURSE-ON-CALL webpage
- Telephone: 1300 60 60 24
Financial and income support
Centrelink (Services Australia)
- Visit the Centrelink (Services Australia) website
- Telephone for Disability, sickness and carer payments:
- 132 717 8:00 am to 5:00 pm, Monday to Friday
- Telephone for Aged pension and other payments for older adults:
- 132 300 8:00 am to 5:00 pm, Monday to Friday
State Trustees
Trustee, executor, and personal financial administration products and services, in conjunction with the Victorian Government’s wholly owned subsidiary, STL Financial Services.
- Visit the State Trustees website
- Telephone: 1300 138 672
Housing
Community Connections Program (CCP)
Support for people who are homeless, at risk of homelessness or living in low-cost accommodation, including pension-level SRS, to help them access appropriate services.
- Visit the Low cost accommodation support program webpage for more information.
Housing for the Aged Action Group (HAAG)
Free, confidential advice to older people about housing.
- Visit the Housing for the Aged Action Group (HAAG) website
- Telephone (03)9654 7389
- Email: intake@oldertenants.org.au
Disability
National Disability Insurance Scheme (NDIS)
Information about supports and services for people with a disability, their carers and families.
- Visit the National Disability Insurance Scheme (NDIS) website
- Telelphone: 1800 800 110
Victorian Aids and Equipment Program
The Victorian Aids and Equipment Program (VA&EP) provides subsidised aids and equipment, home and vehicle modifications to help people live safely and independently.
- Visit the Victorian Aids and Equipment Program webpage for more information.
Headway Gippsland
An organisation for people with an acquired brain injury.
- Visit the Headway website
- Telephone: (03) 5127 7166
Victorian Advocacy League for Individuals with a Disability (VALID)
Disability advocacy organisation for people with an intellectual disability.
- Address: 34 Stanley Street, Collingwood VIC 3066
- Visit the Victorian Advocacy League for Individuals with a Disabiltiy (VALID)
- Telephone: (03) 9416 4003 or 1800 655 570 (country callers)
Guardianship and administrators
Protection for persons aged 18 years or over who, as result of a disability, are unable to make reasonable decisions about their person or circumstances, or their financial and legal affairs.
Office of the Public Advocate
- Visit the Office of the Public Advocate Guardianship and administration webpages for information
- Telephone: 1300 309 337
Victorian Civil and Adminstrative Tribunal
- Visit the Victorian Civil and Adminstrative Tribunal Guardianship and administration webpages for information
- Telephone: 1300 01 8228
Mental health services
Victoria’s public mental health services provide help for young people, adults, and older people.
Visit the Better Health's Mental health services and programs explained for more information.
Mental Health Victoria
Peak body representing community managed mental health services in Victoria.
- Visit the Mental Health Victoria website
- View a list of Mental Health support providers
- Telephone: (03) 9519 7000
Victorian Mental Illness Awareness Council (VMIAC)
Consumer/advocacy group for people with mental health problems.
- Visit the Victorian Mential Illness Awarness Council (VMIAC) website
- Telephone: (03) 9380 3900
Supported residential services
Community Visitors program (Office of the Public Advocate)
Volunteer community visitors who are appointed under the Supported Residential Services (Community Visitors) Act 2010 to query the standard of Supported Residential Services facilities and care provided to residents, and to receive and follow up residents’ complaints.
- Visit the Office of the Public Advocate Community Visitors program webpages for more information
- Telephone: 1300 309 337
Neighbourhood houses
A range of recreational, social support and adult learning programs.
- Visit the Neighbourhood Houses Victoria website for more information
- Telephone: (03) 9654 1104
Veterans' Affairs
Pensions, benefits and health services for veterans and widows or widowers.
- Visit the Department of Veterans' Affairs website for more information
- Telephone:1800 VETERAN (1800 838 372)