How we work with funded organisations

We are committed to working in partnership with our funded organisations to deliver high-quality community and housing services that are in line with the Government’s vision for making Victoria a stronger, more caring and innovative state.

This is achieved by working cooperatively with funded organisations to sustain, strengthen and build working relationships. This enables funded organisations to provide services that:

  • Accommodate and value diversity
  • Address the particular needs of vulnerable and marginalised people
  • Recognise regional and rural differences
  • Contribute to demonstrable high quality outcomes in accordance with agreed standards.

Human Services Standards

In response to an assessment by community organisations that the department's current approach could be improved, new standards have been developed.

The new standards help to meet the Government's commitment to reduce the regulatory burden faced by funded organisations by streamlining the accreditation monitoring and evaluation processes.

The standards replace the:

  • Industry Standards for Disability Service
  • Outcome Standards for Disability Services
  • Registration Standards for Community Service Organisations
  • Homelessness Assistance Service Standards.

For more information, see Human Services Standards.


To support working cooperatively, a number of protocols have been developed. They reaffirm the ongoing commitment to shared vision and a strengthened relationship between the department and the sector.

The protocols acknowledge that the best service outcomes are the product of collaboration, inclusive planning, efficient public policy and clear service funding agreements:

  • Partnership Protocol with Municipal Association of Victoria
  • Collaboration and Consultation Protocol.

Partnership in Practice - Agreement

The purpose of this agreement is to affirm agreed expectations of a working relationship between us and the independent health, housing and community service organisations that we fund. For more information, see Related resources.