CIMS learning and development

A range of training materials have been developed to support users of the client incident management system (CIMS).

On this page

CIMS eLearning training module
CIMS IT system instructional videos
CIMS IT user manuals
CIMS IT system training environment
Self-paced learning modules

CIMS eLearning training module

All service provider staff required to report client incidents in CIMS, should complete this eLearning training module.

The module provides service provider staff with an overview of the CIMS policy and outlines the key requirements to support the effective management of the client incident reporting process from start to finish.

The module takes approximately 30 minutes to complete, and upon completion participants will:

  • Understand the five stages of the client incident reporting process
  • Recognise an incident in the context of CIMS
  • Be able to explain the roles and responsibilities in incident reporting
  • Be prepared and capable of using the CIMS IT to create, submit, review, endorse and submit incident reports. 

Access the CIMS eLearning module.

CIMS IT system instructional videos

How to create an incident report: all users

All staff can create and submit an incident report using the CIMS webform.

How to create a CIMS incident report video transcript (Word)

How to action and submit an incident report: registered users

Only registered users can action, endorse and submit incident reports once they have been created.

How to action and submit an incident report video transcript (Word)

CIMS IT user manuals

Two detailed CIMS IT user guides support service provider staff to use the CIMS IT.

CIMS IT system training environment

The training incident report webform is for service provider staff to practice creating and submitting a client incident report. Please note that in the training environment:

  • Users must select ‘Department of Health and Human Services (DHHS)' as the service provider organisation
  • The function to ‘save and return to a draft incident report’ is not enabled.

Self-paced learning modules*

Four self-paced learning modules to support service provider staff in their understanding of the CIMS policy have been developed.

Each module will take participants between 1 to 2 hours to complete. They include the learning objectives for participants, a number of self-checked learning activities and a participant feedback form.

Module 1: The CIMS end-to-end model (word)

Module 2: Responding to and reporting client incidents (word)

Module 3: Investigating client incidents (word)

Module 4: Reviewing client incidents (word)

*Please note, these training modules were developed prior to the CIMS policy 2020 update so they do not reflect the current timeframes to submit incident reports, determination of follow-up actions, submission of case review reports to the department and the use of the term ‘subject of allegation’. Details of the 2020 policy changes can be found in the Policy update 1-2020 document.

Client incident management system
For queries relating to registration, learning and development resources, or issues using the CIMS IT platform.
For queries relating to incidents, outcomes, or CIMS policy or process  application.
Contact for IT issues only after the service provider has raised the issue with their IT vendor.
For feedback and inquiries about the review of CIMS.