Public housing operational guidelines

Renter relocation operational guidelines

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These guidelines provide direction to the Relocations team on supporting renters who need to move due to extensive upgrades, redevelopment, or sale of public housing properties. They focus on communication, community engagement, and support-including help finding alternative accommodation that meets renters' needs.
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  • Information and consultation

    Renters, renter groups, and advocates are invited to participate in the consultation process for redevelopment projects.

    The department interviews all households to establish their specific housing needs and requirements. We then continue to communicate with affected tenants throughout all stages of the redevelopment process.

    For more information, read Information and consultation (Word)

  • Move out

    Where the relocation of a renter is necessary, to enable the redevelopment to occur, the department attempts to match housing to meet their requirements.

    The renter may be provided with either 'interim relocation housing' (temporary accommodation, pending the renter's return to the redeveloped housing) or 'permanent housing', if a renter prefers to move and not return to a redeveloped site.

    For more information, read Move out (Word)

  • Move back

    Renters can choose to remain in the property they have been relocated to, or move back to the redeveloped site. This is where there are suitable homes that meet their needs and eligibility.

    Where there are not enough redeveloped homes available for renters to return to, they are offered a property at a location in close proximity to the redeveloped site or in alternative locations if renters agree.

    For more information, read Move back (Word)

  • Payment of expenses

    When relocating from a public housing property, or moving back to a redeveloped home the department pays expenses such as:

    • Utility and telephone connections
    • Removalist fees
    • Transport.

    For more information, read Payment of expenses (Word)

Introduction, references and revision history

The purpose of this information is to outline the processes by which we manage relocations. It aims to ensure the department provides a fair and consistent application of policy to all clients.

These policy and procedures apply to all tenants of the department.

The procedures should be read in association with the policy. Where appropriate, referral should be made to other departmental manuals and documents to ensure the intent of the policy is achieved when administering procedures.

For more information, read Introduction, references and revision history (Word)