Public housing operational guidelines

These guidelines apply to all housing functions and provide practical direction to support consistent, high-quality service delivery. They cover the regulatory settings that govern and support housing services.

For more information, visit the Business practice operational guidelines webpage.

These guidelines provide program information, eligibility criteria, and assessment guidance to assist staff in processing bond loan requests for households seeking accommodation in the private rental market or community housing.

For more information, visit the RentAssist bond loan scheme operational guidelines webpage.

These guidelines outline the process for allocating public housing, including how offers are made and Residential Rental Agreements are entered into. They support consistent and equitable decision-making across housing services. The Victorian housing register operational guidelines accessible on the Funded Agency Channel should be read alongside these, as they set out eligibility and application processes.

For more information, visit the Public housing allocation operational guidelines webpage.

These guidelines explain how rent is calculated and adjusted based on a household’s assessable income and market conditions.

For more information, visit the Rent setting operational guidelines webpage.

These guidelines provide comprehensive information on managing renter-related matters across public housing properties owned or leased by Homes Victoria. They support consistent and transparent decision-making by outlining procedures and responsibilities for staff and service partners, including the establishment and management of Residential Rental Agreements in line with legislative requirements.

For more information, visit the Tenancy management operational guidelines webpage.

These guidelines provide information on how property maintenance for public housing is delivered in line with regulatory standards and Homes Victoria policies.

For more information, visit the Property management and maintenance operational guidelines webpage.

These guidelines provide direction to staff on supporting renters who need to move due to extensive upgrades, redevelopment, or sale of public housing properties. They focus on communication, community engagement, and support-including help finding alternative accommodation that meets renters' needs.

For more information, visit the Renter relocation operational guidelines webpage.

These guidelines provide information on managing emergencies in public housing high-rise buildings and the department’s Cooler Places initiative. Developed specifically for properties owned or leased by Homes Victoria, they define roles and responsibilities for staff, emergency services, and support partners, ensuring a consistent and effective response to incidents that impact resident safety and wellbeing.

For more information, visit the Emergency management operational guidelines webpage.