Property management and maintenance operational guidelines

The Vacant unit maintenance operational guidelines outline the process for maintaining vacant units. They include a Vacant Unit Checks Guide to support staff in conducting visual inspections, with a focus on meeting relevant requirements, including those related to minimum rental standards under the Residential Tenancies Act 1997. The guidelines also provide direction on the management of reletting restrictions and other considerations that may affect the availability or preparation of a unit for reoccupation.

For more information, read the Vacant Unit Maintenance Operational Guidelines (Word).

The Responsive maintenance operational guidelines outline the process for managing day-to-day maintenance and repair works across public housing properties. These works are carried out in response to maintenance requests and are intended to restore items or components to a functional condition.

For more information, read the Responsive maintenance operational guidelines (Word).

The Minor capital works operational guidelines outline the process for managing maintenance works that improve amenities, extend the life of public housing properties, or add value to assets. These works may be carried out on tenanted or vacant properties and are typically initiated in response to requests or inspections.

For more information, read the Minor capital works operational guidelines (Word).

The Property damage operational guidelines outline the process for managing damage to public housing properties, whether identified during a tenancy or after a property has been vacated. They provide guidance on determining responsibility for damage, considering factors such as renter obligations under the Residential Tenancies Act 1997, fair wear and tear, and individual circumstances including family violence, disability, or mental health.

For more information, read the Property damage operational guidelines (Word).

The Fencing work operational guidelines outline the process for managing fencing repairs and replacements across public housing properties. They provide guidance on assessing fencing requests, determining repair or replacement needs, and engaging with private owners where shared boundaries exist.

For more information, read the Fencing work operational guidelines (Word).

The Programmed works operational guidelines outline the process for planning and delivering capital improvement works across public housing properties.

For more information, read the Programmed works operational guidelines (Word).