These guidelines apply to all housing functions and provide practical direction to support consistent, high-quality service delivery. They cover the regulatory settings that govern and support housing services.
The Information sharing, privacy and record management operational guidelines outline standards for handling client information in line with privacy legislation and principles. They also cover appropriate information sharing under the Family Violence Information Sharing Scheme and Child Information Sharing Scheme, as well as requirements for maintaining proper record management practices.
The Exchange of information between child protection, aboriginal community controlled organisations and Public housing operational guidelines outline the processes and legal requirements for sharing information to support child safety, wellbeing, and tenancy stability when a child living in public housing is a client, or potential client, of the child protection program.
The Housing appeals operational guidelines outline the internal review process available to clients and public housing renters who believe a decision relating to housing services was incorrect.
The Managing claims operational guidelines outlines the processes for making claims against Homes Victoria for loss or damage caused by its actions or inactions, as well as the steps Homes Victoria may take to recover costs from external parties responsible for damage to public housing properties.
The Family violence risk management operational guidelines outline the legal obligations of Homes Victoria and the Department of Families, Fairness and Housing under the Family Violence Protection Act 2008 and the Multi-Agency Risk Assessment and Management Framework.
They provide practical guidance to help staff identify and respond to family violence risk as part of their everyday work with clients.
