We have purpose built a client incident register (CIR) that can be accessed by all in scope external and internal service providers.
All service providers must own, manage and maintain a client incident register to capture and transmit information regarding:
- Client incident reports
- Follow-up recommendations
In scope external service providers will be required to complete the CIMS Information technology form to access the CIR.
CIMS user manuals
To support users of the department-built CIMS IT solution, the department has developed CIMS IT user guides: