Client incident register

We have purpose built a client incident register (CIR) that can be accessed by all in scope external and internal service providers.

All service providers must own, manage and maintain a client incident register to capture  and transmit information regarding:

  • Client incident reports
  • Follow-up recommendations
  • Investigations
  • Reviews.

In scope external service providers will be required to complete the CIMS Information technology form to access the CIR.

CIMS user manuals

To support users of the department-built CIMS IT solution, the department has developed CIMS IT user guides:

CIMS Helpline

Specific policy and system related supports is available through the CIMS website resources or via email:

Stakeholders using their own IT reporting system and submitting incidents via the application program interface (API) should continue to speak with their IT vendor.