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Information about community support services that help improve the lives of vulnerable Victorians such as children and those living with a disability.

HousingVic

A website that makes it easier to find the right information about housing and housing assistance in Victoria.

Seniors Online

A website and online community filled with useful information for older people in Victoria.

Funded Agency Channel

Supports the partnerships between the Department of Health & Human Services, Department of Education and Training and the organisations they fund.

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Housing
- Homelessness
  Information for organisations that are funded by the department to provide homelessness support services.
- Rooming houses
  In Victoria, rooming house regulations have been made that include a suite of 11 standards for rooming houses.
- Social housing
  Social housing is owned and run by the government, housing agencies or not-for-profit organisations.
- Useful contacts
  A list of organisations that may be useful for supported residential service providers.
Disability
- Aids & equipment
  People with a permanent, or long term disability can access subsidised aids, equipment, home, and vehicle modifications.
- Protecting rights
  Disability service providers in Victoria are required to act compatibly with human rights, taking them into consideration whenever they make a decision.
- Specialist disability support
  Specialist support is available to help with matters involving multiple and complex needs or the criminal justice system.
- Carers Recognition Act 2012
- Changing Places
  Support Victorians with high support needs to participate in their local community and access recreational and tourist attractions, parks, community spaces, entertainment and sporting venues.
- Universal Design
  Universal design ensures that products, buildings, environments, programs, services and experiences are accessible to as many people as possible
Children, youth & families
- Family and parenting support
  There is a range of family and parenting support programs for children from 0 to 17 years, and their families.
- Out-of-home care
  When children and young people cannot live with their families we provide out-of-home care, which includes adoption, permanent care and foster care.
- Leaving care
  Leaving Care has a range of services and supports to assist young people, to transition from out-of-home care to independent living and adulthood.
- Child protection
  Victoria has a child protection system designed to place the best interests of children at the center of all decision-making.
- Family violence
  The department provides both support services and violence prevention programs for people who have experienced family violence.
- Sexual assault
  We provide services for children, young people and adults who have experienced sexual assault, these include crisis care response and a phone crisis service.
- Youth programs
  Youth programs support young people, aged 12 to 18, and their families to live at home or independently.
- Refugee minor program
  This program provides support for unaccompanied refugee children, assisting them and their relatives, or carers to develop settlement skills.
- Child and family services new funding model
  These changes are part of broader reforms to redesign child and family services.
- Mandatory reporting
  After 1 March 2019, new reporter groups will be mandated to report a reasonable belief of child physical or sexual abuse.
- Register of community services
  Service providers that hold a service agreement with us, under the Children, Youth and Families Act 2005, are required to be registered.
- Working with the NDIS
  The department has developed resources to assist Child FIRST, Integrated Family Services, Child Protection and Out-of-Home Care providers.
For funded agencies
- Funded agency channel
  An inter-departmental website that objectively balances the needs of all parties.
- Managing complaints
  How to manage feedback, including compliments and complaints, including a range of helpful tools.
- Reporting incidents
  How to report client incidents, privacy incidents and reportable conduct.
- eBusiness Portal
  Computer-based applications that are available for use over the Internet by management, staff and volunteers of funded agencies.
- Activity search
  The tool for searching specific activity descriptions within the Department of Families, Fairness and Housing and Department of Health for funded activities in the service agreement.
- Information sharing
  Sharing information to better support Victorian children and families.
- Creating child safe organisations
  Strengthening organisations’ approaches to preventing and responding to child abuse.
- Client relationship management
  How to achieve effective client relationship management, including a range of helpful resources.
- Safety screening policy
  Safety screening is a requirement for funded and/or registered organisations who provide services in the Victorian health and community services sector.
- How we work with funded organisations
  Working with funded organisations to sustain, strengthen and build working relationships, enables them to provide quality services.
- Aboriginal and Torres Strait Islander cultural safety
Business & community
- 2021 June Storm and Flood Targeted Recovery Funding Initiative
- Service partnerships and coordination
  Partnership and collaboration principles guide the working relationship between the department and the community services sector.
- Community involvement
  We encourage people to become involved in their communities through supporting initiatives such as the Men's Sheds program and Neighbourhood Houses.
- Fire risk management
  Our Fire Risk Management Unit focuses on providing safe and secure buildings for all department-owned and operated facilities in Victoria.
- Not-for-profit organisations
  Publications and resources which support the Victorian not-for-profit community sector to strengthen capacity, governance and sustainability.
- Community Food Relief
  Information for community organisations providing food relief services in Victoria.
- Tenders and procurement policies
  What the general principles around submitting tenders and proposals to the department are and how we manage these.
- Hoarding and environmental neglect
  Information and code of practice for services and organisations who respond to hoarding and environmental neglect.
Workforce
- Fraud and corruption
  The department is committed to the integrity of the organisation and to a comprehensive and systematic approach to managing fraud and corruption risks.
- Practice resources
  Resources and advice on practice matters in relation to child protection and disability services.
- Workforce training
  As part of the workforce strategy, we aim to improve the qualifications, skills and career paths of workers in the community-managed industry.
- Emergency management
  Responsibilities and considerations in preparing for, responding to and recovering from all types of emergencies.

Voice of the child video transcript

Transcript of the Voice of the child video, available from the Good practice videos page

Voice of the child video transcript (word)

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Address: 50 Lonsdale Street
Melbourne, Victoria, Australia 3000
Phone: 1300 475 170
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We acknowledge the Traditional Owners of Country throughout Victoria and pay respects to their Elders past and present. We acknowledge that Aboriginal self-determination is a human right and recognise the hard work of many generations of Aboriginal people.

We are committed to safe and inclusive workplaces, policies, and services for people from LGBTIQA+ communities and their families.

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