Supported residential services proprietor and staff training

Key messages

  • Supported Residential Service (SRS) proprietors must ensure that they have appropriately trained staff, relevant to the SRS' resident's needs
  • Personal support coordinators (PSC) must complete a minimum of 40-hours training every three years in priority training areas
  • We fund Aged and Community Care Providers Association (formerly Leading Age Services Australia Victoria) to provide free, specialised training courses and workshops for SRS staff and proprietors.

Funded SRS proprietor and staff training

We fund Aged and Community Care Providers Association (ACCPA) to offer free, specialised training workshops for SRS staff and proprietors. The training is designed to provide skills and knowledge to assist and improve the safety and quality of services provided to residents.

For more details of current courses, availability, venues and how to register for SRS training, visit ACCPA.

SRS Personal Support Coordinator training requirements

A personal support coordinator (PSC) is a person at the SRS who on behalf of or in conjunction with the SRS proprietor, is responsible for the coordination and continuity of the personal support provided to residents at the SRS.

Regulation 36(3) of the regulations requires a proprietor to ensure a PSC undertakes a minimum of 40-hours training every three years in priority areas approved by the Secretary of the Department of Families, Fairness and Housing.

It is the responsibility of the proprietor to make sure their PSC completes appropriate training every three years of their employment in the SRS sector. This requirement applies to each person employed as a PSC, even if they work part-time or at more than one SRS. There are no exemptions to this requirement no matter how many hours a week a PSC works.

Approved PSC priority training areas

The selection of priority training areas is based on departmental analysis of compliance data, complaints, incident records; and issues identified through the Community Visitors Program. Additional priority training areas may be added in response to identified training needs in the sector.

There are five priority training areas for 2022-2025. Each priority area has a list of suggested topics sitting under it as shown below.

Supporting resident health:

  • mental health
  • recognising and reporting changes in residents’ health status
  • public health and hygiene, including infection prevention and control
  • medication storage and management
  • supporting residents with complex care needs
  • first aid and CPR
  • proactive health and wellbeing, including nutrition and exercise.

Responding to challenging behaviours:

  • alcohol and other drugs
  • aggression
  • recognise and respond appropriately to family violence, including financial abuse, violence and threatening or controlling behaviour.

Facilitating access to health and support services:

  • interacting with the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission and the National Disability Insurance Agency
  • support planning and ongoing support of residents.

Preparing for and responding to incidents:

  • emergency planning and response
  • responding to allegations of sexual assault
  • responding to and handling complaints
  • record keeping and reporting.

Supporting resident choice and independence:

  • communication skills
  • supported decision making
  • resident participation and engagement strategies.

Commencement of three-year cycle

The 40 hours may be completed at any time over a three-year period. There is no requirement to complete a set number of hours each year.

The priority training requirement starts when a staff member begins the role of a PSC. For example, if a person commences the role of a PSC in July 2021, they must complete the 40-hour training requirement by July 2024.

Travel time to venues to complete training is not recognised within the 40-hour requirement.

Accessing training

Any training completed in the identified priority areas can be counted towards the 40-hour training requirement. This training can take place in person or online. It is beneficial to cater the training received to your resident profile.

Many training providers provide quality free or low-cost training. Training may be provided by the department or a registered training provider.

Keeping a record of training

Authorised officers may review PSC training records as part of their inspections of your SRS. Proprietors will be required to show evidence that PSCs have undertaken sufficient training in the required areas.

Records should include:

  • PSC name
  • date employment commenced
  • details of the courses attended (name and date of course, course provider, hours of attendance)
  • copy of certificate of attendance
  • copies of any other relevant training documents 
  • learning outcomes.

A template to record completion of training is available on Forms and templates for SRS proprietors. It is not mandatory to use this template.

A PSC should carry records of their training with them if they move to a new facility and present them to their new employer.