Rights in residential services

The residential services provisions in the Disability Act 2006 have been developed to create specific rights for individuals residing in residential services, while enabling disability service providers to fulfil their obligations.

There are additional provisions for providers of disability residential services in community residential units, including the provision of notices.

A residential service is the broad term used for a variety of living arrangements where accommodation and support is provided, or arranged by disability service providers for people with a disability.  There are many terms used to describe residential services including:

  • Community residential units (or group homes)
  • Shared supported accommodation
  • Residential houses
  • Residential units. 
  • Management of money policy – rights and accountability

    The objective of this policy is to give effect to the implementation of Part 6 of the Disability Act 2006 – Rights and Accountability, Division 2 – Provisions Relating to the Management of Money.

    This policy explains the roles and responsibilities of disability service providers around managing money for people with a disability. This is when a person with a disability is living in department managed or funded residential service, provided by a registered disability service provider.

    The same requirements apply to any other support services that involve handling of program participants’ funds.

    Management of money policy – rights and accountability (word).

  • Guidelines for setting and collection of residential charges in disability services

    These guidelines are made according to section 65 of the Disability Act 2006 (the Act), whereby the Secretary of the department may make and publish guidelines with respect to residential charges.

    They are provided to assist disability service providers with the setting and collection of residential charges applicable to residents of group homes. The guidelines set out:

    • Items that must be included in an organisation’s residential charges policy as specific requirements of the Act
    • Items that should be considered as ‘good practice’ to ensure that residents receive and act on the best possible information and that this is consistent across the sector.

    The guidelines apply to disability residential services that have been declared as group homes under section 64 of the Act. The guidelines have been reviewed to incorporate amendments to the Act that commenced in December 2013.

    Guidelines for setting and collection of residential charges in disability services (word).

  • Guidelines for community residential unit notice provision

    This document provides an outline of the notice provisions. The notice provisions in the Disability Act 2006 have been specifically developed to recognise the fact that disability service providers, not the landlord, have the primary relationship with community residential unit (CRU) residents and that decisions about whether people need to move on are most commonly associated with disability support needs rather than tenancy matters.

    Guidelines for community residential unit notice provision (word).

  • Residential statement and notices template

    Disability service providers must use the residential statement template developed by us.

    This template includes the:

    • Residential statement
    • Statement of rights and duties in residential services
    • Group home resident movement document
    • Organisational procedures for making a complaint.

    Residential statement template (word).

    Residential notices

    Residential Notices templates have been developed to assist service providers and residents to meet their obligations under the Act.

  • Community visitors

    Community visitors are independent volunteers who report on the quality and standard of care in residential services provided by disability service providers. For more information, see Community visitors, on our Services website.