Client incident management system

CIMS video stories

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To support the implementation of the CIMS and to assist staff to develop their understanding of the CIMS policy, a series of CIMS video stories have been developed.

Video story 1 – CIMS overview

This video will answer questions such as:

  • What is CIMS?
  • Why has it been introduced?
  • What is changing in relation to client incident management?

CIMS overview transcript (word)

Video story 2 – CIMS incident identification, response and reporting

This video will answer questions such as:

  • What is changing in relation to client incident reporting?
  • How are incident reports classified?
  • What are the new CIMS incident types?
  • What time frames apply?

CIMS incident identification, response and reporting transcript (word)

Video story 3 – CIMS incident investigations

This video will answer questions such as:

  • What is an incident investigation?
  • What is screening?
  • What is the investigation manager’s role?
  • What time frames apply?

CIMS incident investigations transcript (word)

Video story 4 – CIMS incident reviews

This video will answer questions such as: 

  • What is an incident review?
  • Who can conduct a review?
  • What time frames apply?

CIMS incident review transcript (word)