Access to supports

The Disability Act 2006 outlines its aim to ensure that all people with a disability, regardless of their type of disability, can access disability services.

The process of accessing support should be:

  • Simple
  • Transparent
  • Fair
  • Responsive
  • Efficient
  • Consistent across all disability service providers.

Access policy - Disability Services

This policy provides information for people who have a disability as defined by the Act and who make a request for access to disability services.

This policy also applies to all disability service providers in relation to how they make decisions regarding access to disability services. 

For more information, see Related resources.

Disability Services Access Policy – an implementation guide

The Access Policy Implementation Guide aims to provide a foundation for shared practice among Department of Health and Human Services and Community Service Organisation (CSO) staff, and supplements the Disability Services Access Policy. The Guide has been developed following consultations regarding the Access Policy and feedback received during the Disability Act 2006 Information Sessions held in May and June 2007.

The guide is divided into 2 parts:

  • Part 1 – provides detailed guidance and practice advice in relation to specific issues contained in the Access Policy
  • Part 2 – has been designed to assist disability service providers to gather information to determine if a person has a disability as defined by the Act.

For more information, see Related resources.

Access policy practice advice - Autism Spectrum Disorder

The Victorian Government acknowledged Autism Spectrum Disorder (ASD) as a neurological impairment under the Disability Act 2006. This has allowed all people with ASD to be considered for access to disability services.

In order for a person with ASD to be considered for disability services under the Act, the associated impact of the person’s ASD must be considered. 

The purpose of the practice advice is to help our staff, and staff in community service organisations determine whether a person is within the target group to receive services.

For more information, see Related resources.

Autism State Plan

We worked in partnership with the Department of Education and Early Childhood Development, and Autism Victoria to develop the Autism State Plan. The Plan was launched in May 2009, following a statewide consultation process involving people with Autism Spectrum Disorder, their families and other stakeholders.

For more information, see Related resources.

Provision of information section 89 template

Disability service providers are required to provide relevant written information about their service as soon as a person with a disability starts accessing their service.

The Provision of information section 89 template contains an overview of information to be provided under the Act and some frequently asked questions. It's available in both standard and easy to read format. It can also be completed, saved and copied online.

For more information, see Related resources.